PriVacy Policy

Effective Date: 20/12/2024

At South Coast Seaplanes, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website, services, and third-party platforms, such as Rezdy, which handles our booking processes.

Who We Are

Our website address is: https://southcoastseaplanes.com.au South Coast Seaplanes provides scenic flights, private charters, and unique experiences along the South Coast of New South Wales.

Information We Collect

1. Personal Information

We collect personal information that you provide directly to us or through our third-party booking platform, Rezdy. This may include:

• Your name, email address, phone number, and other contact details.
• Payment information (e.g., credit card details) processed securely through Rezdy or its payment processors.
• Booking details, including flight preferences and special requests.

2. Automatically Collected Information

When you visit our website, we may collect:

• Your IP address, browser type, and operating system.
• Pages visited, time spent on the site, and other analytics data.

3. Third-Party Data Collection

When you book through Rezdy, their privacy policy and data collection practices apply. You can review Rezdy’s privacy policy here.

How We Use Your Information

We use your information to:

• Process and manage your bookings.
• Communicate with you about your flight details and inquiries.
• Improve our website and customer experience.
• Ensure compliance with legal and regulatory obligations.

Third-Party Services and Booking Platform

South Coast Seaplanes uses Rezdy, a third-party booking platform, to process reservations. Rezdy may collect additional data, including financial and transaction details, to facilitate your booking. Please refer to Rezdy’s Privacy Policy for details on how your data is handled when using their platform.

Cookies and Tracking Technologies

Our website may use cookies to enhance your browsing experience. Cookies may store preferences, login details, or analytics data. You can adjust your browser settings to refuse cookies, but this may reduce website functionality.

How We Protect Your Information

We take data security seriously and implement appropriate measures to protect your personal information. Payment information is processed securely through Rezdy and its payment processors, such as Stripe, and is not stored on our servers.

Sharing Your Information

South Coast Seaplanes does not sell, trade, or rent your personal information to third parties. However, we may share your data with:

• Rezdy, for booking and payment processing.
• Service providers assisting with our operations, such as email communications or analytics.
• Legal authorities, if required by law.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request corrections or updates to your information.
• Request the deletion of your personal data, except where required by law.

To exercise these rights, please contact us at admin@southcoastseaplanes.com.au.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website, and the effective date will be updated accordingly.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

• Email: admin@southcoastseaplanes.com.au
• Phone: 1300 359 356
• Address: PO BOX 339 Moruya, NSW, Australia, 2537